Refund policy

Returns and Exchanges Policy – Norelic

At Norelic, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains the procedures we have put in place to facilitate returns and exchanges.

If you have any questions or would like to request a return, please contact us at contact@norelic.com.

1. General Returns and Exchanges

  • If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange. After this period, we will unfortunately not be able to accept your request.

  • Items returned or exchanged must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

  1. Contact us by email at contact@norelic.com, specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.

  2. Our customer service team will review your request and provide the necessary return or exchange instructions, including the return address.

  3. Carefully package the item you are returning, making sure to include the invoice or a document showing your order number.

  4. Ship the item to the address provided by our customer service team. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

  5. Once we receive the returned item, our team will examine its condition. If the item meets our return criteria, we will issue a refund or arrange an exchange.

3. Refunds

  • Refunds will be issued within 2 business days of receiving and inspecting the returned item, provided it meets our return criteria.

  • Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may depend on your payment provider.

  • Original shipping charges, if applicable, are non-refundable, except in the case of a defective product or an error on our part.

4. Defective Products or Order Errors

If you receive a defective product or if we have made an error with your order, please contact us immediately at contact@norelic.com.

We will cover the return shipping costs and arrange an appropriate refund or exchange.

5. Contact Us

If you have any questions or concerns about our Returns and Exchanges Policy, or if you need assistance returning an item, please contact us at:

Norelic

Email: contact@norelic.com

Our customer service team is here to help.

At Norelic, we strive to ensure your satisfaction at every stage of your shopping experience. We thank you for placing your trust in our brand and are committed to resolving any issues quickly and efficiently while providing you with products of exceptional quality.